Welcome to HF Mencap


Coronavirus (COVID – 19) Policy Statement

Changes with HF Mencap including the Temporary Closure of MyLife Support Service

Updated: 26th of May 2020

Policy Statement

This policy statement is an update to our Coronavirus (COVID- 19) Policy Statement.

As you had been informed the MyLife Out and About Support Service and the children’s Play Service sadly closed temporarily on Tuesday 24th of March 2020.


As a charity we remain committed to the people who have a learning disability and/or autism and their families and will do our best by you, in these unprecedented times, to ensure you are heard and supported. We have been following the government’s advice, liaising with collaborating councils and communicating directly to parents/carers. We have thus made the operational decision to re-open the MyLife Out and About Support Service – with limited provision as of the 26th of May 2020.


The service will be operating only on specific days between 9am – 5pm, until further notice. There will be a limited number of adults who will initially be able attend, as we will operate a reduced service. This is because we are following government advice regarding social distancing to help play our part in reducing the spread of the disease and to protect the health and wellbeing of our clients and their families.


Parents who will attend the premises to drop/pick up our clients are advised to remain in the reception area only.


We also advise any external contractors and/or essential visitors to attend by appointment only and remain in the reception area until management is informed.  We ask that any clients, parents, carers, contractors and visitors that exhibit Covid-19 symptoms NOT to come to the premises.


We remind clients, parents and carers that the MyLife on call telephone number is 07398509439.

Our office will partially re-open and MyLife management staff will alternate working from home and working from the office; you can contact them by phone or email. For general queries please contact us at INFO@hfmencap.org


Our office staff and project staff will continue to be working from home and you can contact them by phone or email, please check our Facebook and LinkedIn pages where we will post regular updates


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